Privacy Policy

1. Scope

This Privacy Policy explains how Easy Fix Solution (“we,” “us,” or “our”), an independent automation studio based in Houston, Texas, handles personal information through our website, business communications, and services. It also explains the choices available to individuals whose information we process.

2. Information we collect

We may collect information you provide directly, including your name, business name, email address, project requirements, and messages. When you visit this website, our hosting and security providers may process limited technical information such as IP address, browser type, device information, timestamps, and request logs.

For client projects, we may process information supplied by the client or received through client-authorized systems and approved third-party APIs. The exact categories depend on the documented workflow.

3. How we obtain integration data

We design integrations to use only access that is authorized by the relevant customer and permitted by the source platform. When a platform requires developer review or approval, we do not activate that integration until approval is granted. We do not bypass access controls or intentionally collect information from private messages, private groups, or other restricted areas.

4. How we use information

• Respond to inquiries and provide requested services.
• Design, operate, secure, and improve authorized automation workflows.
• Classify and route business information according to client-defined rules.
• Maintain service reliability, prevent abuse, and comply with legal obligations.

We do not sell personal information. We do not use customer workflow data to build advertising profiles for unrelated third parties.

5. Sharing

We may share information with service providers that help us host, secure, communicate, and deliver our services; with a client when we process information on that client’s behalf; or when required by law. Service providers are permitted to process information only for the services they provide to us.

6. Retention and deletion

We retain information only for as long as reasonably needed for the purpose for which it was collected, to provide contracted services, resolve disputes, maintain security, and meet legal obligations. Retention settings for client workflows are documented with the client. When information is no longer required, we delete or de-identify it using reasonable measures.

7. Security

We use administrative, technical, and organizational safeguards appropriate to the nature of the information. No system can guarantee absolute security, and we continuously review controls based on the services and data involved.

8. Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to particular processing. You can submit a request through our Data Requests page. We may need to verify your identity before completing a request.

9. Children

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes

We may update this policy as our services or legal obligations change. The effective date at the top identifies the latest revision.